What is Resort Management Software?
Resort management software is a digital solution that helps hospitality businesses streamline operational and administrative tasks such as reservations, guest check-ins, housekeeping, supplier transactions, and compliance reporting. By digitizing information and automating workflows, the managers and staff enhance efficiency and minimize errors while they accomplish their jobs. Ultimately, the software helps them meet their main goal: improving the guests’ experience during their stay.
Benefits
Resort administrative staff often struggle with their sizable amount of paperwork encompassing various tasks, including guest bookings, employee scheduling, and regulatory documents. The software transforms these workflows and allows the organization to handle any challenge. Here are some specifics:
Enhances employee efficiency – Manually preparing work schedules, taking guest calls, and personally supervising maintenance tasks are time-consuming and error-prone. Various software features automate all these tasks, ensuring information accuracy and increasing productivity. For instance, electronic scheduling provides complete information about a worker’s responsibilities for a particular week, while booking apps allow guests to input their personal data and preferences when they make reservations.
Provides data-driven insights – Analytics, often pre-built in the platform, help businesses understand their occupancy rates, marketing strategies, and revenue streams. It can also make projections based on current trends. With these digital tools, companies can make informed decisions that benefit their bottom line.
Increases customer satisfaction – Ensuring customer satisfaction in this setting is not as easy as it seems because people will always have personal preferences and quirks. However, having a central repository of guest information enables hotel managers to prepare for their clients’ arrival. Armed with the must-have details, they can provide personalized service and grant special requests.
Key Features
There are comprehensive platforms for the hospitality industry that cover property management, front desk and back-of-house tasks, and even guest reviews. Whether you go for that or a more specific resort management software, here are some of the must-haves you should look for.
Templates and checklists for administrative and operational tasks
Online booking system
Reservation management
Room availability tracking
Guest Profile Management
Self-service check-in and check-out
Employee management
Housekeeping automation
Multi-property management
Inventory and resource control
Distribution channel management
Incident management
IoT integration
Analytics and Reporting
CRM (Customer Relationship Management)
Billing and Invoicing
Point of Sale (POS) Integration
Loyalty Program Integration
Mobile accessibility for guests and staff
Choosing the Right Resort Management Software
Whether you run a small mountainside bed and breakfast or a large hotel resort chain by the sea, using any of the software solutions listed above will be advantageous for your business. Before you take your final pick, check out the summary below:
Resort Management Software | Free Version | Paid Plan | Mobile App |
SafetyCulture | Yes | $24/user/month* | Yes |
RDP | No | $600 for cloud hosting
$10,000 for on-premise model | Yes |
Cloudbeds | No | Custom quote | Yes |
Sirvoy | No | $10/month
for up to 2 rooms | Yes |
Frontdesk Anywhere | No | Custom quote | No |
Maestro PMS | No | Contact for pricing | Yes |
Lodgify | No | $13/rental/month* | Yes |
Little Hotelier | No | Register for pricing | Yes |
RoomKey PMS | No | Contact for pricing | Yes |
Bookfull | Yes | $8/unit/month | No |
* billed annually